The holiday season is a busy time of year. We are fulfilling orders as quickly as we can, however, between our recent free shipping promotion and an already strained transportation industry, we anticipate some shipping delays. Please be patient and know that we are working hard to get your orders to you.
Our North American distribution center is running 5-7 business days behind. We are doing our best to catch up and appreciate your patience.
UPS has suspended all shipping guarantees and FedEx has extended their shipping times. This means you may not receive your packages on the days you expect. Even expedited shipments are seeing a one- to two-day delay. Please plan accordingly. For information about how UPS continues to respond to this situation, click here.
A few of my customer's orders from Dec 8 are still picking (I personally have some orders picking, too). I know the customer service dept at SU! is also working on the pick line some to help the company. I think they are doing pretty good all considered! Thanks for your patience!
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